Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at catherinestotesberyart@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at catherinestotesberyart@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at catherinestotesberyart@gmail.com.

Return & Refund Policy

We want you to feel confident purchasing from Catherine Stotesbery Art. If you have a concern about your order, please contact us through our website so we can help.

Returns

You may request a return of non-custom artwork within 14 days of delivery. To qualify, artwork must be in its original condition, undamaged, and securely packaged, preferably using its original packaging.

Please contact us before sending a return. Once approved, we will provide return instructions. Returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless we sent the wrong item or the artwork arrived damaged.

We recommend a tracked, insured shipping service to protect the artwork during its return. We do not charge a restocking fee.

Custom and personalized artwork

Custom commissions and personalized artwork are final sale and cannot be returned for a change of mind. This does not affect your rights if an item arrives damaged, is incorrect, or is otherwise faulty.

Damaged or incorrect orders

Please inspect your artwork upon arrival. If it arrives damaged or you receive the wrong item, contact us promptly with your order number and photos of the artwork, packaging, and shipping label.

Keep the artwork and packaging while we review the issue. We will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Refunds

After we receive and inspect your approved return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Exchanges

Please contact us if you would like to exchange an eligible item. Availability may be limited, especially for original artwork.

Your legal rights

Nothing in this policy limits any consumer rights that apply under the law.